After seeing first-hand how the process currently is done, team members gather to brainstorm ideas for removing waste.
The team narrows the list of ideas from their brainstorming session and then go out and test them within the process.
Team members often “become” the work crew to test ideas with minimal disruption to those doing the actual work. This is especially helpful for events scheduled during busy seasons, when waste is most visible, offering the best opportunities for improvement.
When a process change occurs during this trial time, metrics are tracked and documented based on event objectives. These data are compared to current state metrics. Positive results become the basis for creating a new “least waste way” of doing business.
Visual controls, documentation, training and support from leaders sustain this positive change.