Rick and Elizabeth Peters were sourced in “The Change Makers,” a story by Amy Milshtein of Oregon Business magazine.
The piece looks at Oregon consulting firms, what works in the sector, and some of the characteristics that make consultancy effective.
“Sometimes we get called in because there’s a broken process,” says Rick, “but there’s also broken people, because it’s the people who make the process happen.”
Elizabeth notes the importance of getting everyone’s buy-in. “With the Toyota Production System, all employees have an equal voice. That can be a culture shift, and we spend a lot of time getting people on board.”